Elements and Performance Criteria
- Implement staffing levels.
- Maintain and monitor store policy and procedures in regard to staffing levels.
- Maintain store staffing plans involving total store operation.
- Ensure store staffing plan is comprehensive, concise and easily understood by staff and management.
- Base all staffing figures on accurate and current information.
- Develop contingency plans to cope with extreme situations.
- Identify, analyse and rectify staff turnover problems as required by store policy.
- Monitor staff performance.
- Analyse, monitor and maintain store policy and procedures in regard to staff performance requirements.
- Conduct performance appraisal and counselling interviews as required according to store policy.
- Give clear, constructive feedback on performance at a level and pace appropriate to the team member.
- Recognise performance and achievement and encourage individuals to contribute to their own assessment.
- Encourage individuals to contribute to improving policy and procedures.
- Discipline and counsel staff as required according to store policy and statutory requirements.
- Implement staff dismissals according to store policy and procedures and statutory requirements.
- Conduct terminal and exit interviews, according to store policy and procedures and statutory requirements.
- Accurately and completely record details of all procedures and made available to authorised personnel.
- Identify and minimise potential industrial relations problems.
- Develop and implement strategies in regard to interpersonal conflict and dispute resolution, according to store policy and procedures.
- Actively encourage consultation and cooperation within team.
- Provide constructive support to resolve problems where interpersonal conflict arises.
- Accurately communicate current dispute resolution and grievance procedures to team members.
- Concisely and accurately record details of proceedings and make available to authorised personnel.
- Treat team members with integrity, respect and compassion.
- Develop and implement training plans.
- Develop training objectives and activities based on considered assessment of existing individual and team competencies, potential competency and career aspirations according to store policy.
- Regularly review, update and improve training plans in consultation with staff and management.
- Ensure training plans contain clear, realistic objectives.
- Encourage and assist individuals to evaluate their own development and training needs and to contribute to development planning and review.
- Plan training activities to optimise the use of available resources.
- Identify training needs using accurate and current information.
- Clearly define training requirements relating to specific competencies necessary to perform a specified role or function.
- Provide ongoing training information to all staff.
- Delegate responsibility for training to specific staff.
- Document planned training needs and specified outcomes.
- Monitor and maintain budget in regard to training and assessment of staff according to store policy.